Privacy Notice

Last updated: 9 November 2026

This Privacy Notice explains how NTELCO LIMITED ("we", "us", "our") collects, uses, shares and protects personal data when you visit the YUANQO Technology website or contact us about products. NTELCO LIMITED is a company incorporated in Hong Kong (Business Registration No. 76824731) and is the data controller (the "data user" under the Hong Kong Personal Data (Privacy) Ordinance, Cap. 486) for the personal data described here.

1. Personal data we collect

We collect only the information we need to answer your request and to run this website:

Quote requests: your name, email address, phone number, whether you are buying as a business or an individual, company name (optional), delivery country and city, preferred delivery date, intended application, your written requirement, and the products and quantities you ask about.
Surplus stock offers: your name, email address, company name (optional), the country and city where the stock is held, a description of the stock, quantity, condition, target price and currency, availability date, and your confirmation that you own or are authorised to sell it.
Communications: the content of emails, calls and messages you exchange with us, and any information you choose to give us when you become a customer, such as billing and shipping details and tax identifiers.
Technical data: your IP address, browser type, the pages requested and the date and time of each request. This is processed briefly to deliver the site, protect our forms against abuse (rate limiting and spam filtering) and keep standard security logs.
Data kept on your own device: your quote list is stored in your browser's local storage and is not sent to us until you submit a request. See our Cookies notice.

We do not ask for, and ask you not to send us, sensitive personal data such as health information, identity card numbers or payment card numbers through this website. We do not knowingly collect data from children under 18; our products are sold to businesses and adult individuals.

2. How and why we use your data

To respond to your inquiry, check availability and sourcing, prepare and send quotes, and follow up on them.
To evaluate surplus stock you offer to us and contact you about it.
To enter into and perform a contract with you: arranging payment, shipping, customs documentation, warranty and returns.
To keep business, accounting and tax records required by law.
To protect the website, our customers and ourselves against fraud, spam, abuse and security incidents, and to establish or defend legal claims.
To comply with legal obligations, including export control and sanctions screening, and lawful requests from authorities.

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Where the EU or UK General Data Protection Regulation applies, our legal bases are: taking steps at your request before entering into a contract and performing that contract; compliance with legal obligations; our legitimate interests in operating and securing our business and responding to business inquiries; and your consent where we ask for it (which you may withdraw at any time).

4. International transfers

NTELCO LIMITED is based in Hong Kong and our service providers may store or process data in other countries, including the United States and the European Union. When we transfer personal data across borders we take reasonable steps to ensure it receives a comparable level of protection, for example by using providers bound by contractual data protection terms such as standard contractual clauses where the GDPR applies.

5. How long we keep it

Inquiries and surplus offers that do not lead to a sale: up to 24 months after our last contact, so we can follow up on related requests, then deleted or anonymised.
Customer and transaction records: for 7 years after the end of the financial year of the transaction, as required for Hong Kong accounting and tax purposes, or longer if needed for a legal claim.
Technical and security logs: generally no longer than 90 days, unless needed to investigate an incident.

6. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections, access controls on our systems, and server-side handling of form submissions so that system credentials are never exposed to your browser. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

Under the Hong Kong Personal Data (Privacy) Ordinance you have the right to request access to the personal data we hold about you and to request its correction. We may charge a fee permitted by law for handling a data access request and will respond within 40 days.

Depending on where you live, you may also have the right to request deletion of your data, to restrict or object to certain processing, to data portability, and to withdraw consent. Residents of the EEA, UK and other jurisdictions with similar laws may also complain to their local data protection authority. In Hong Kong, the authority is the Office of the Privacy Commissioner for Personal Data.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

8. Changes to this Notice

We may update this Notice from time to time, for example if we add new services or providers. The date at the top shows when it was last changed. Material changes will be highlighted on this website.

9. Contact us

For questions about this Notice or your personal data, contact us: NTELCO LIMITED, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. Phone: +852 9146 1951. You can also write to us using the form on our Contact page.