Terms of Use and Sale

1. Using the website

You may use the website to browse products and contact us for business or personal purchasing. You must not:

• use the website for any unlawful purpose or in breach of these Terms;
• submit false, misleading or third-party information without authority;
• attempt to gain unauthorised access to, interfere with or overload the website, its servers or connected systems;
• scrape, copy or republish catalogue content in bulk, or use automated tools to submit forms; or
• introduce malware or any harmful code.

We may suspend or restrict access to the website at any time, for example for maintenance or security reasons.

2. Product information

We aim to describe every product accurately, including its configuration, condition and included accessories. Images may be manufacturer reference images and are identified as such. Availability shown on the website is indicative, is not a reservation and may change at any time. Specifications and availability are confirmed in your quote.

YUANQO Technology is an independent supplier. Brand names and trademarks belong to their respective owners and are used only to identify the original manufacturer. Unless expressly stated for a specific product, NTELCO LIMITED is not an authorised distributor of, or affiliated with, any manufacturer shown on the website.

3. Quotes and orders

We sell by quotation. Submitting a quote request does not create a contract, place an order or reserve stock.

• A quote is an offer by us to sell the items stated in it, on these Terms and any specific terms in the quote, for the period of validity stated in the quote. If no period is stated, a quote is valid for 7 days.
• A contract is formed only when you accept the quote in writing (including by email) within its validity period and we confirm the order. Where the quote requires advance payment, the contract is conditional on receipt of that payment.
• If a quoted item becomes unavailable before we confirm your order, we will tell you and offer an alternative or cancel without charge.
• We may decline any request or order, for example where we cannot verify the buyer, where the order may breach export control or sanctions laws, or where a pricing error is obvious.

Where the terms of a specific quote conflict with these Terms, the quote prevails.

4. Prices and payment

Prices, currency, payment method and payment schedule are stated in your quote. Unless the quote says otherwise, prices exclude shipping, insurance, import duties, taxes and customs clearance charges at the destination, which are your responsibility. Goods are shipped after cleared payment is received unless we agree other terms in writing. You are responsible for any bank or transfer charges on your side.

5. Delivery, risk and ownership

Shipping method, delivery terms (for example the applicable Incoterms® rule) and estimated timing are stated in your quote. Delivery dates are estimates; we are not liable for delays caused by carriers, customs or events outside our reasonable control.

Unless the quote states otherwise, risk in the goods passes to you when they are handed to the carrier, and ownership passes to you when we have received payment in full. Please inspect goods on arrival and report visible damage, shortages or wrong items within 7 days of delivery, with photographs where possible.

6. Export controls and lawful use

Products may be subject to export control, import and sanctions laws of Hong Kong, the country of manufacture and other countries. You are responsible for obtaining any import licences and for complying with these laws in the destination country. You confirm that the products will not be used for any prohibited purpose or supplied to any sanctioned person or destination. We may cancel an order without liability if we reasonably believe it would breach such laws.

7. Warranty and returns

The warranty, testing and returns terms that apply to each product are stated in your quote and depend on the product, its condition and the destination. Where a warranty is provided, it covers defects present at delivery under normal use and excludes damage caused by misuse, accident, unauthorised repair or modification, incorrect installation, power surges or normal wear.

Returns must be agreed with us in advance and are handled under the procedure we give you. If a product is faulty or not as described, we will, at our option, repair it, replace it or refund the price paid for it.

If you buy as a consumer, nothing in these Terms affects the statutory rights you have under the laws of your country of residence that cannot be excluded by contract.

8. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

Subject to that, to the extent permitted by law: (a) we are not liable for any loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss; and (b) our total liability arising from or in connection with any order is limited to the price paid for the products concerned. The website and its content are provided "as is" for general information, and we do not guarantee that it will be uninterrupted or error-free.

9. Intellectual property

The website design, text, layout and the YUANQO Technology name and logo are owned by or licensed to NTELCO LIMITED. Manufacturer names, logos and product images belong to their respective owners. You may view and print pages for your own purchasing purposes but must not otherwise copy, reproduce or distribute the content without our written permission.

10. Privacy

We handle personal data as described in our Privacy Notice and Cookies notice.

11. Events outside our control

We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, war, government action, customs holds, carrier failures, supplier shortages or network outages.

12. General

• We may update these Terms from time to time. The version on the website when you accept a quote applies to that order.
• If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
• Failure to enforce a right does not waive it. You may not transfer your rights under a contract without our written consent.
• These Terms may be provided in several languages; if there is any inconsistency, the English version prevails.

13. Governing law and disputes

These Terms and any contract between us are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction over any dispute. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence and to rely on its mandatory consumer protection laws. We encourage you to contact us first so we can try to resolve any concern informally.

14. Contact us

NTELCO LIMITED, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. Phone: +852 9146 1951. You can also write to us using the form on our Contact page.